Get in Touch With Our Team
If you need help with your account, a technical issue or general feedback, our team at King J is ready to assist. Contact us for account queries, payments, verification help or to report a site problem. You can reach customer support via live chat, email or phone. For partner and affiliate enquiries contact KingJ’s dedicated team using the channels below; we aim to respond promptly.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (Live chat and email for account, verification and payments; typical reply within 1 hour) |
| General Enquiries | [email protected] (General site enquiries, promotions and corporate questions; replies within 24 hours) |
| Affiliate Enquiries | [email protected] (Partner programme support, tracking and payments) |
| Phone | +44 20 7946 1523 (For urgent account queries and verification) |
| Working hours | Mon-Fri, 09:00-18:00 (Email replies within 24 hours; live chat available 24/7) |
Support via Email
Email is our preferred contact method for detailed requests, account-related issues, and any enquiries that need attachments or verification documents. Please send your message to [email protected] with a clear subject line and full, up-to-date contact details to avoid delays. We aim to reply promptly, but missing information can slow handling, so include your account ID where possible.
Submit Your Inquiry
Response Time
Most enquiries are answered within one business day. For straightforward account or payment questions you can usually expect a same-day reply; more complex matters, such as verification checks, disputed transactions or technical investigations, may take longer and could require additional information. We will keep you updated on progress while the support team works to resolve your case.
Feedback
We'd love your feedback, suggestions or ideas to help improve the site. Please send comments to [email protected] or use the on-site feedback form. Every message is reviewed carefully by our team and helps shape future updates, promotions and usability improvements. Your input matters and helps us make the experience smoother for all players.